I've seen a lot of hate towards Blizzard. Not sure why, since I do not play their games, but I guess news about them did blow out to general news, that reach even me. Aside from some obvious controversaries, I did not care about the company, but since I recently I bid farewell to Microsoft (or, at least, an trying to) I had to login to Battle.net. Because I am updating email (and password) in quite a few services. And I needed to update the country on Battle.net, as well, since it still stated "Russia". Did not expect it to be this difficult...
4 people (and a supervisor) were required to complete this request. With the main problem being, that I was using VPN (which I am using, but it's also using Finnish servers most of the time), and that I needed to provide utility bill to prove my residency. Which I did. When I created the ticket.
Now to be fair, this may be partially my fault. Although it may also be the fault of the support for for country change, too, but it no longer loads for me, so can't make a screenshot of it. But when I was submitting the form there were 3 fields: 2 fields for attaching a file (with one of them being explicitly label for proof of residence), and a description field. Which I assumed to be a description field for the attached document, where I wrote "Internet bill from DNA.fi", which you can see as 1st message. I do not think there was anything else, so it makes sense if it was not clear what I want from support.
Nevertheless, as you can see on screenshots above, there was no request for clarification. Right away there was a claim, that the provided document is not accepted (was it removed as implied in another message?), and practically a demand for me to not use a VPN. Both were iterated for 2nd time, and then I was told I did not pass some verification process and was called Vladimir. Neither sounds like "please, clarify your request" or "we do not see a file, please, resend it". Guess that would have broken the agents' role-play of "favorite game-masters".
Because of this possible confusion I was considering not posting this, but... If their support is not able to properly handle such an easy case, then how would they handle something more complex? Like a bug report or something? Think about that, before you pay for another subscription to WoW or some armor or whatever in Diablo (whatever the current number is).
