I think now I know for sure, that I will not be using Samsung devices after I change S20 to something else in the future. Why? Because "Support".
I had an issue with with Galaxy Buds, that right bud would discharge way faster, because it looked like it was not being charged at all. And I've tried a bunch of stuff and it all pointed to it being some kind of software bug, or if not so, it could be useful to see status of charging in Galaxy Wearables app, so that could help debug the issue.
I reported it. For like... 2 weeks or so I was pushing support to forward the bug and some suggestions to devs instead of asking me to bring in the buds to local department to "check" them. Would they be actually checking them, though? My guess, they would simply replace it in a couple of days under warranty, because, obviously it's more difficult to pinpoint a bug. Even though I suggested myself for testing it out. Granted, they did forwarded it to devs, after all, it seems, since last buds update seems to have improved the situation: right bud still discharges faster, it seems, but I've noticed this only once and so far it did not go to 0 at all.
But today I've reported another issue, now with S20 itself: sometimes after a call it continues to think it's in a call, even if it's ended. It's "visible" because notifications become quieter and when trying to adjust volume with the buttons the icon shows phone and not a bell or media icon. I do not see a clear pattern right now, but it looks like this generally happens after a long "sleep", when the phone is woken up by a call in the morning. Force closing the phone app does not help - only restart.
What did I get in response? Suggestions to clear cache (as if that ever helps (well, it does, but very rarely)), using "safe mode" (aha and use it for several days?..) or... Reset the phone! The cure-all advise! And the cherry on top: I can't even respond to my ticket! The ticket for buds even still has "Ask again" button, but this one - no.
Don't get me wrong, both devices are good, but I do not like this kind of support when a "premium" is paid for them. Next time I'd probably stick to Sony (had no issues with their phones at all (besides one dying in heavy rain, but it was not water resistant)) and ASUS, where I always got a proper conversation, if I reported a bug.
So far Samsung support sucks.
